Privacy Policy

Freehold Express Limited is committed to ensuring that your privacy is protected. This privacy policy outlines our obligations and your rights as set out in the New Zealand Privacy Act 2020.

Consent to Privacy Policy

By using this website and/or service you are agreeing to this privacy policy. Please do not use the site and/or our services if you do not agree with this privacy policy.

We collect personal information from you, including information about your:

  • Name
  • Contact Information
  • Location
  • Financial information
  • Interactions between us
  • Any other relevant informationwhich depends upon the interaction with us and our services)

We collect your personal information to provide and promote our services to you, including:

  • Conducting our business.
  • Liaise with professionals including but not limited to solicitors and accountants when a referral is required, at your request.
  • If you have insurance, those involved in the insurance process such as claims investigators, medical practitioners, re-insurers, insurance reference agencies and other professionals that are part of the process.
  • For internal administration, marketing, planning, research,and development requirements
  • Disclose your personal information for the purpose for which it was collected to financial institutions and insurance providers.
  • Disclose your personal information for regulatory and contractual reporting and compliance.
  • To follow up with you on a regular basis to provide further financialadvice as and when required.

Other than Freehold Express Limitedstaff, we share this information with:

Retail banks, lenders,and third-party financial service providers toassess your suitability for your application. Freehold Express Limited may be required to disclose your personal information if disclosure is required by law, including laws of other jurisdictions, for example to government and regulatory authorities.

We may also share this information with overseas third-party suppliers, service providers and other related bodies for some of the purposes listed above.

Providing some information is optional:

If you choose not to provide some of your personal information, we will be unable to provide full services as intended.

Collection and Storage of information:

  • Personal information is collected directly from you in person, telephone, fax, letter, email, website, website analytics or other suitable communication methods.
  • Your information is kept in a secured digital storage facility and any physical copies are kept secured onsite until transferred to our offsite secure location as and when required.
  • Your information is kept up to seven years at which point it is securely destroyed by erasing the digital and physical copies (unless otherwise required by complementary legislation)
  • We use cloud storage to store your personal information held. Our cloud storage and IT servers may also be outside of New Zealand.
  • We may access your personal information stored in the cloud storage from New Zealand as well as overseas should we need to for the purposes of providing our services.

Statistical Information and Cookies

  • Cookies are files containing data that can be used to identify you anonymously. These are sent from each website you visit toyour browser and stored on your computer’s storage facility.
  • Cookies allow us to collect information and to help us improve our services. You are open to accept or refuse these cookies andknow when a cookie is being sent to your computer. If you refuse, you may not be able to interact or use certain portions of the service.
  • Statistical information is collected on your visits to our website to help improve the site overall or other communication sent to you as part of our marketing campaigns. This information is aggregated and is non-personally identifying.
  • Cookies can also be generated for monitoring the site’s usage. No personal information is collected for this purpose. These cookies can be disabled through your browser settings or clear them out of the web browser used to access the site. This should not affect your ability to use the site.


As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the securityof transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Disclosure of Information:

  • Your personal information may be disclosed to those that belong to our professional network to enable me to properly conduct the service.
  • Your personal information may be disclosed to regulatory bodies, law enforcement and to third party service providers as permitted or required by law.
  • Where your personal information has been disclosed to third parties to perform services, those third parties may handle your information and must only use the information for the purposes for which it was supplied, although we are not responsible for ensuring this.

Access of your information:

You have the right to request access to your personal information held.You have the right to request your personal information to be corrected if you believe it is incorrect.

We may require some proof of identity before providing any information.

Phone Calls

When you call us, or if we call you, you consent to us recording the phone call fortraining, quality control,and compliance purposes.

Consent to Electronic Messages Act 2007

By providing us with an email address, you consent to receiving communications fromus in electronic form to that email address or any otheremail addressspecified by you.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time, by publishing an updated version on tis page to reflect changes in the lawand our business needs so long as the changes don’t disadvantage you. By continuing to engage us or use our website, you will be deemed to have accepted the updated Privacy Policy.

Serious Privacy Breaches:

In case of any serious breaches ofprivacy we will;

  • Contain it by ascertaining the event.
  • Assess the seriousness of the breach.
  • Notify those affected and the Privacy Commissioner.
  • Review our processes to prevent future breaches.


You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, or have any queries about this privacy policy, please contact the Client Relationship Manager at:, or 03 339 6000, or
Post: PO Box 651 Christchurch 8140
Physical: 3/301 Lincoln Road, Addington, Christchurch

If you are not satisfied with our response to any privacy-related concerns you may have, you can contact the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10 094, Wellington, New Zealand
+64 04 474 7590
09 302 8655 (within Auckland)
0800 803 909 (outside Auckland)
Fax: 04 474 7595
Freehold Express Limited
Cnr Lincoln Road & Wise Street, Addington CHRISTCHURCH

Copyright © Freehold Express Ltd 2018